Shipping costs

(inclusive of legally applicable VAT)

GERMANY

Deutsche post (3-5 working days ): € 5.00
DHL Standard (3-5 working days): € 8.00

DHL Express (2 working day): € 15.00

Free delivery for costs over 30€.

EUROPEAN UNION
Deutsche post (5 working days): € 5.00
DHL Standard (2-3 working days): € 8.00

Free delivery for costs over 30€.

EUROPE (NON-EU)
Deutsche Post (6-12 working days): €10.00
DHL Standard (4-6 working days): €10.00

WORLDWIDE
Deutsche Post (7-18 working days): €18.00

Please note that delivery time includes order preparation and shipping.

Deliveries are not prepared on weekends and German public holidays, and not delivered on Sundays and other holidays.

Please note that depending on your order and country, you will be liable to pay local taxes and duties for which Real Joy cannot accept liability.The refusal of payment of such fees causes a full cancellation of the order.

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@realjoy.shop. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@realjoy.shop.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like special orders or personalized items. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.